信息技术的发展和计算机网络的普及极大地推动零售业管理信息化的发展，经过多年的建设，我国零售管理系统在信息化技术装备、基础设施和办公自动化等方面已具备一定基础，信息化建设取得了丰硕的成果。零售管理信息系统是零售业信息化建设的一个重要组成部分，目前国内的很多零售企业大都有自己的业务及财务管理信息系统，特别是由于Internet/Intranet技术的发展，使零售管理信息系统实现网络化和数据共享化。零售管理信息系统普遍利用计算机技术、网络技术和数据库管理技术，建立了符合各零售企业自身特殊需要和自身业务流程的个性化管理信息系统。 论文以此为背景，针对零售业管理信息系统的现状，并结合以西安开元商城有限公司为代表的百货类大型零售企业的特点，围绕性能、安全和维护这三大要素，分析现有的管理流程和实现信息化后的业务流程，构造了零售业管理信息系统模型，对企业内部数据流程进行资源重组，设计了零售管理信息系统所应具备的子系统，使开元商城零售信息管理更加科学化，规范化和标准化。在此基础上根据管理信息系统运行特点，对小型机的系统管理作以简单介绍，讨论了管理模式、供应链管理（SCM）、客户关系管理（CRM）以及内外部信息的整合、设计与实现，最后以西安开元商城有限公司的信息化管理的实际情况为背景，对零售企业的电子商务模式进行初步探讨。 课题的应用情况：本论文的研究重点在于企业网络化管理方案研究与实践，课题成果已经在开元商城投入应用，实践表明具有一定的实用性和针对性。对于企业信息化的研究还较为浅显，有待今后进一步深入探讨。通过本文的研究，希望对零售企业信息管理系统的开发和利用具有一定的借鉴意义。

The development of information technology and the popularity of computer network have greatly promoted management information of retail trade. After constructed for few years, Chinese retail management system has certain basis in the information technology equipment, infrastructure, and office automation and so on and fruitful achievements have been obtained in information construction. Retail management information system is an important part of information construction of retail enterprises. At present, many domestic enterprises have their own retail business and financial management information system, especially with development of Internet/Intranet technology, retail management information system has realized network and data share. In retail management information system, computer network and database management technology are commonly applied to build the personalized management information system, which satisfies demands of retail enterprises and is fit for their own business process. Under the background, in the thesis, aiming at the condition of retail management information system, combined with the characteristics of large-scale general merchandise retail enterprise, Xi'an Kaiyuan shopping mall limited company, focusing on such three factors as performance, security and maintenance, the existing management process and information business processes is analyzed and the model for retail management information system is constructed. Moreover, by reorganizing of internal data flow process, the available subsystem for retail management information system is designed, which causes retail information management of Kaiyuan Shopping Mall to be more scientific, normalized and standardized. Based on it, according to operation characteristics of management information system, system management of the minicomputer is briefly introduced and supply chain management (SCM), customer relationship management (CRM) and integration, design and implementation of internal and external information are discussed. Finally, under the background of the actual situation of information management of Xi'an Kaiyuan Shopping Mall, retail e-commerce model is preliminarily researched. The thesis concentrates on research and practice of enterprise network management schemes. Achievements of the project have already been applied to Kaiyuan Shopping Mall and practice shows that they are to some degree practical and pertinent. Because research of the enterprise information is not enough in the thesis, it should be further researched in the future. Through this study, it is hoped that it has certain reference meaning for development and application of the retail enterprise information management system.