社会重大突发事件往往给某些民众带来严重的心理创伤，而现有的心理危机干预服务能力距满足民众心理健康需求尚有较大差距。心理危机干预有利于改善民众的心理问题，但现有心理危机干预模式较为单一、覆盖面不足、有效性欠佳。有鉴于此，本文旨在提高心理危机干预服务水平，从多元网格化视角对现有心理危机干预模式进行优化，主要研究工作和结论如下：

首先，构建了心理危机干预服务影响因素模型。阐述了心理危机干预相关理论的研究现状，基于扎根理论对X社区民众进行访谈，通过多级编码提取出7个心理危机干预服务影响因素：协同合作、服务保障、管理控制、运行动力、激励、信息反馈、服务传播，构建心理危机干预服务影响因素理论模型。根据心理危机干预服务影响因素设计调查问卷，对问卷数据进行信效度分析、模型适配度检验，构建心理危机干预服务影响因素结构方程模型，从而验证了依据扎根理论提出的心理危机干预服务影响因素模型。

其次，构建了“社区-政府-社会专业机构”联动网格化心理危机干预模式。根据福利多元理论及心理危机干预服务影响因素间的关系，构建“社区-政府-社会专业机构”联动网格化心理危机干预模式，结合网格化管理思维设计协同合作机制等7个心理危机干预模式运行子机制，综合构建“社区-政府-社会专业机构”联动网格化心理危机干预模式的总体运行机制。

最后，构建“社区-政府-社会专业机构”联动网格化心理危机干预模式系统动力学模型，对该模式进行模拟，对比分析服务水平提升效果，得出了提高心理危机干预服务水平的主要影响因素。运用系统动力学方法，分别构建协同合作机制等7个机制子系统的SD模型，发现各影响因素与相对应的子系统均呈正相关关系，各子系统均与心理危机干预服务水平呈正相关关系。对“社区-政府-社会专业机构”联动网格化心理危机干预模式及各子系统SD模型进行仿真模拟，结果表明：各影响因素对心理危机干预服务水平提升效果良好。通过各影响因素提升效果对比分析，其中社区统筹、技术保障、职能划分、完善薪酬分配制度、管理信息系统、个体自我反馈、宣传渠道等因素影响效果较好。

综上，本文通过民众心理危机干预服务影响因素的提取，得到了7个主要维度的影响因素，根据各因素间的关系构建“社区-政府-社会专业机构”联动网格化心理危机干预模式，通过对该模式的运行机制进行仿真模拟，得到影响程度较大的因素，可以为开展社区心理危机干预服务工作提供指导和参考。

Major social emergencies often bring serious psychological trauma to some people, and there is still a large gap between the existing capacity of psychological crisis intervention services and people's mental health needs. Psychological crisis intervention is beneficial to improve people's psychological problems, but the existing psychological crisis intervention mode is relatively simple, insufficient coverage, poor effectiveness. In view of this, this study aims to improve the level of psychological crisis intervention services and optimize the existing psychological crisis intervention mode from the perspective of multivariate grid, the main research work and conclusions are as follows:

Firstly, the influencing factor model of psychological crisis intervention service is constructed. This paper elaborates on the current research status of relevant psychological crisis intervention theories and conducts interviews with X community residents based on grounded theory. Through multi-level coding, seven factors influencing psychological crisis intervention services: collaboration, service guarantee, management control, operational power, incentives, feedback, and service dissemination are extracted, and constructs a theoretical model for the factors influencing psychological crisis intervention services. Based on these factors, this paper designs a survey questionnaire and analyzes its reliability and validity, as well as the model's fitness, to construct a structural equation model for the factors influencing psychological crisis intervention services, thereby validating the model proposed by grounded theory.

Secondly, a "community-government-social professional institution" collaborative networked psychological crisis intervention model is developed. Based on the theory of welfare pluralism and the relationship between factors influencing psychological crisis intervention services, this paper constructs a collaborative networked psychological crisis intervention model for the "community-government-social professional institution" triad. By combining the concept of networked management, designs seven operational sub-mechanisms for the psychological crisis intervention model, such as collaborative mechanisms for coordinated cooperation. A overall operational mechanism of the "community-government-social professional institution" collaborative networked psychological crisis intervention model is comprehensively constructed.

Finally, a system dynamics model is constructed for the "community-government-social professional institution" linked grid psychological crisis intervention model, and simulations are conducted to compare and analyze the effect of service level improvement, identifying the main influencing factors for improving psychological crisis intervention services. Using the system dynamics method, SD models are constructed for the seven mechanism subsystems, such as the collaborative mechanism, and it is found that each influencing factor had a positive correlation with the corresponding subsystem, and all subsystems hsve a positive correlation with the level of psychological crisis intervention services. Simulations are conducted for the "community-government-social professional institution" linked grid psychological crisis intervention model and the various subsystem SD models, and the results show that each influencing factor has a good effect on improving the level of psychological crisis intervention services. Through comparative analysis of the effects of each influencing factor, it is found that factors such as community planning, technological support, functional division, improved salary distribution system, management information system, individual self-feedback, and promotion channels have a better effect on service improvement.

In summary, this study extracts the influential factors of public psychological crisis intervention services and identified 7 main dimensions. Based on the relationships among these factors, a "community-government-social professional organization" collaborative network-based psychological crisis intervention model is constructed. Through simulating the operation mechanism of this model, significant factors are identified, which can provide guidance and reference for community psychological crisis intervention services.

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